It's never ok when you don't receive a good level of care from people whose job is to look after you, in your own home or places like hospitals, care homes and day services. Organisation abuse might happen on purpose, or because people aren’t properly trained. It can also happen if the organisation doesn’t have enough staff or good policies.
Organisational abuse can involve more than one abuser, and there might more than one person experiencing the same abuse.
Organisations and people working or volunteering for them should not:
- treat adults like children
- make everyone do things at the same time, like going to bed or getting up
- ignore you if you ask for help
- bully you or make fun of you
- make you do things on video that you don’t want to do
- hurt you or injure you
- be rough when they lift you, clean you, or help you move around
- give you medicine that you don’t need, to make you sleepy or confused
- make mistakes when giving you medicine
- steal your medicine
- leave you in bed or chair for a long time
- not take you to the toilet or bathroom if you need help
- leave toilet or bathroom doors open when you are using them
- leave you in the bath or on the toilet for a long time
- not give you the food and drink you need
- not keep you clean
- make you wear dirty or old clothes
- not keep your room clean, tidy and safe
- not give you choices about what you eat or drink
- stop you seeing your family, friends or pets when it is safe to see them
- not give you your privacy
- not treat you with dignity
- not respect your cultural or religious needs
- ignore you if you say someone is hurting you, it could be another resident or patient, or a member of staff